Frequently Asked Questions

While both nutritionists and dietitians are experts in food and nutrition, their qualifications and scope of practice can differ. Dietitians are typically regulated healthcare professionals who have completed specific academic and practical training, including supervised practice, and are registered with a national or regional body. This allows them to provide medical nutrition therapy and work in clinical settings. Nutritionists, on the other hand, may have a broader range of educational backgrounds and may not always be regulated or licensed, depending on the region. At NutriLife Indonesia, our team comprises highly qualified professionals, including both registered dietitians and certified nutritionists, ensuring you receive evidence-based and personalized guidance tailored to your specific health needs.

An initial consultation typically lasts between 60 to 90 minutes. This extended time allows our nutritionists to thoroughly understand your health history, dietary habits, lifestyle, and specific goals. We conduct a comprehensive assessment to gather all necessary information to create a truly personalized plan. Follow-up sessions, designed to monitor progress, adjust plans, and provide ongoing support, usually range from 30 to 45 minutes. The duration can be adjusted based on your individual needs and the complexity of your nutritional requirements.

Absolutely! We specialize in creating highly customized meal plans to accommodate a wide range of dietary needs, preferences, and health conditions. Whether you follow a vegan, vegetarian, gluten-free, dairy-free, or ketogenic diet, or if you have allergies, intolerances, or specific health goals like managing diabetes or improving athletic performance, our nutritionists are skilled at crafting delicious, nutritious, and sustainable meal plans that fit your lifestyle. We focus on ensuring your nutritional requirements are met while respecting your personal choices and restrictions.

We strive to make our services accessible and offer several convenient payment options. You can pay for consultations and packages using major credit and debit cards (Visa, Mastercard, American Express). We also accept bank transfers. For online consultations, secure payment links will be provided. Please note that payment is typically required at the time of booking or prior to your session. For detailed information on specific packages and pricing, please visit our Services page or contact us directly.

Your satisfaction is important to us. We strive to provide the highest quality nutritional guidance and support. If you are not satisfied with your experience, we encourage you to discuss your concerns with your nutritionist or contact our administrative team directly. We handle refund requests on a case-by-case basis, taking into account the services rendered and the reasons for dissatisfaction. Our goal is to ensure a positive and effective journey towards better health for all our clients. Please refer to our Terms of Service for our full refund policy details.

Our online consultations are designed to be as effective and personal as in-person sessions, offering convenience and flexibility. Once you book an online consultation through our website, you will receive a confirmation email with a secure video conferencing link (e.g., Zoom, Google Meet). At the scheduled time, you simply click the link to join your session from the comfort of your home or office. During the call, your nutritionist will discuss your health goals, assess your dietary habits, and provide personalized recommendations, just as they would in a face-to-face meeting. All necessary documents and meal plans will be shared digitally. It's a simple, secure, and highly effective way to receive expert nutritional guidance.

Currently, NutriLife Indonesia operates as a private practice. While we do not directly process insurance claims, we can provide you with a detailed invoice and documentation that you can submit to your insurance provider for potential reimbursement. We recommend contacting your insurance company directly to inquire about their coverage for nutrition counseling services. Many health insurance plans offer partial or full coverage for dietitian or nutritionist services, especially for medical conditions like diabetes, heart disease, or obesity. Please check with your provider for specific details regarding your plan.

To make the most of your initial consultation, we recommend preparing a few things. It's helpful to have a list of any current medications and supplements you are taking, as well as recent blood test results if available. You might also want to keep a food diary for 3-5 days prior to your appointment, noting down everything you eat and drink. This provides valuable insight into your current dietary habits. Lastly, think about your health goals, concerns, and any questions you have for your nutritionist. The more information you can share, the better we can tailor our advice to your specific needs.